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Specials

Customer Service

paymentShipping and delivery


Shipping and delivery

If all items are in stock and we have received confirmation of your payment, your order will normally be shipped within 2 working days. A confirmation of your payment is received instantly when using iDeal, Credit Card or Paypal. With bank transfers this will take 1 - 3 days.

In case you are not home at the time of delivery, TNT - PostNL will offer the order a second time on the next working day. GLS leaves a message card behind so you can arrange a new delivery date yourself.

TNT-post GLS

 

Tracking packages

If applicable, you will receive an email with a track and trace as soon as your package has been shipped. You can trace your package on the website of TNT - PostNL.

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Stock

Since we co-operate closely with a physical store in Amsterdam, and share our stock, we have almost all items in stock.

If despite careful planning ordered items are not in stock, we will contact you and offer you the following options:

  • wait with delivery of the order until all items are in stock.
  • replace with a similar product
  • deliver order and refund the goods not delivered.
  • cancel and refund the order.

In other words, you will never be sent an article you did not order.

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Shipping costs and countries

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment and the country of delivery.

Shipping fees are calculated automatically and displayed in your shopping cart:

Netherlands:

  • € 2,95 for regular mailbox shipments
  • € 6,95 for packages

European Union:

  • starting at € 7,95 for regular mailbox shipments
  • starting at € 9,95 for packages

Other countries:

  • € 10,45 for regular mailbox shipments
  • starting at € 25,95 for packages

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VAT and customs/import fees

VAT within European Union
All prices displayed are including VAT (6% or 21% depending on the article).

0% VAT outside European Union
For shipments to countries outside the European Union 0% VAT is applicable. Since prices are normally displayed including VAT, you need to register and login first in order to see the correct reduced prices. Reduction may be as much as 21% !!!

You are always responsible yourself for any fees in your country, like import and/or customs fees. Please contact your local customs or tax office for more information.

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